Managers are using AI to write performance reviews – and it shows

Quick take

Managers are increasingly using AI tools to draft performance reviews, aiming to save time and shape feedback. A survey by Highwire shows that close to half of managers rely on AI assistance for writing evaluations. The technology typically helps with phrasing, tone, and structuring feedback, though it rarely generates entire reviews from scratch.

Why it matters

AI’s growing role in performance reviews shifts how feedback is created and delivered. For managers pressed for time, AI can streamline composing balanced reviews and reduce writer’s block. However, relying on AI also risks producing generic, overly polished comments that may miss subtle performance nuances or personal context. Since reviews impact promotions, raises, and development plans, AI’s involvement pressures companies to rethink evaluation fairness and manager training.

This trend raises questions about the subtle biases baked into AI writing tools and their effect on employee trust. If AI softens critical feedback or standardizes praise, honest, actionable critiques could decline. On the other hand, AI can help less confident managers provide clearer, more consistent feedback, potentially reducing performance evaluation errors caused by bias or emotional discomfort.

Managers and HR leaders must balance AI assistance with their own judgment and awareness of potential pitfalls. Clear policies on AI use during evaluations and transparency with employees could help preserve trust while capturing efficiency gains.

AI Quick Briefs Editorial Desk